Our Role
Depending on your Service Level Agreement (SLA), we strive to be as proactive as possible. However, we rely on clients to provide key inputs that may include updated content, marketing goals, campaign ideas, strategic direction, timely approvals, and requests for services.

You agree to communicate regularly with Standout Arts regarding your marketing needs and goals and to provide requested information, files, and approvals in a timely manner. You understand that failure to provide content, communication, approvals, or requests for service may reduce the value and effectiveness of our work and may prevent you from realizing the full benefit of your SLA.

Specifically, we rely on clients to submit project requests whenever needed. While we may anticipate certain projects, we cannot always know every need. You agree to routinely reach out to make requests, ask questions, and maintain an active role in your marketing efforts. We are not responsible for omitted projects that could have supported your goals if we were not informed of your desire for those projects.

You also acknowledge that Standout Arts uses specific methodologies, tools, platforms, applications, workflows, and expertise that we apply to every project. While we welcome collaboration and input, core tools, processes, equipment, and internal project methods used by our team are at our sole discretion and may not be altered to match a requested approach. In turn, we acknowledge your input on tactics, approaches, and strategy and will strive to deliver solutions that reflect both your preferences and our professional expertise.

Representatives
You acknowledge that Standout Arts is a team of marketing, website, and graphic design professionals and is not operated by one individual. While you may begin working with the Owner or Creative Director, you may later work with account managers, assistants, web developers, designers, art directors, photographers, consultants, or other team members as assigned by Standout Arts. You understand that you may not have ongoing direct access to the Owner/Founder or the original account manager.

Marketing vs. Sales
You acknowledge that marketing is the process of building and presenting a recognizable and professional brand and communicating that brand consistently to your targeted audience to grow awareness, recognition, and traffic.

You also acknowledge that sales is the act of completing a transaction and that successful sales depend on factors outside the control of any marketing firm. These factors may include supply and demand, competition, economic conditions, pricing, product or service quality, public opinion, staffing, and business operations.

Standout Arts works to grow awareness, drive traffic, increase recognition, improve brand consistency, expand ways customers can reach you, and create content that encourages engagement. However, we do not guarantee sales.

Communication
Effective communication is required to start and complete projects as efficiently as possible. You acknowledge that incomplete, inaccurate, or limited information increases production time through revisions and may increase project cost.

Multiple revision requests, add ins, or changes are less efficient than providing complete information upfront. If we identify missing information, we will request it. If you later identify missing information, you are encouraged to resend or provide updates, but you understand that additional revisions and changes affect turnaround time and cost.

Work Orders
You acknowledge and agree that an email, phone call, meeting, or other communication requesting services is treated as a Work Order. A Work Order authorizes Standout Arts to begin and complete the requested work as specified in your communication, including associated revisions you request.

You agree you are responsible for payment for all authorized Work Orders based on your SLA. If you do not have an active SLA, or if the request falls outside the scope of your SLA, you will be billed at our current hourly rate with a $50 minimum, including time for revisions.

Payment Structure
Deposits may be required for certain projects or services. Monthly payments are due by the date stated on the invoice.

All requests for services, including but not limited to consultation, research, discussions, brainstorming, recommendations, marketing, design, website services, social media, troubleshooting, file formatting, copywriting, or project assistance delivered via email, phone, meeting, or any other method, are Work Orders and are billable under your SLA.

If you do not have an active SLA, or if requests fall outside your agreement, you will be billed at our current hourly rate with a $50 minimum. By authorizing work, you agree to timely payment for all project requests and consultation services. You also acknowledge that drive time and expenses related to in person meetings may be billable under your SLA or at our hourly rate.

Payment processing fees may apply, including fees for invoices that require repeated reminders. Payment is due as stated on each invoice.

Upfront Payment and Deposits
Some projects or SLAs require upfront billing. In some cases, we offer discounts for upfront payment. You agree to pay upfront when requested by the invoice due date.

Deposits are non-refundable, though credits may be available in limited situations at Standout Arts’ discretion.

Non-Payment and Delinquency
Non payment or consistently overdue invoices may result in late fees or penalties as stated on the invoice.

Non Payment (Website Services):
Non payment on website related work may result in website downtime, unpublishing, or hosting termination.

Non Payment (Changes in Terms):
Non payment negates previously locked discounted hourly rates.
‍
Non Payment (Collections):
If third party collections are required, you are responsible for all related fees.

Non Payment (Consulting):
Non payment results in a pause of consultation and project work, including discussions related to billing. If available under your SLA, itemized billing details can be accessed via the Client Portal. If not available, invoices are emailed. Delinquent account issues may be handled by assistants, consultants, or third party services and are not handled by the creative team.

Non Payment (File Revoke):
Non payment may result in revoked access to native or project files. Reinstatement may require a fee.

Returned Checks
Returned checks incur a $35 fee. If legal counsel is required for collections, you may be responsible for related fees.

Refunds and Returns
Refunds or exchanges are not offered except in rare situations. If you are dissatisfied, we will make reasonable efforts to correct issues. If dissatisfaction remains, you may be eligible for a credit toward future services at Standout Arts’ discretion. Issues must be raised as soon as possible.

If credits, discounts, or make good services have been applied, you may not continue using the related project(s) without payment in full.

Printed Items: Refunds or exchanges for printed items are not possible except in rare cases where the printer is at fault. You are responsible for careful proof review. Approval of proofs authorizes immediate production. Standout Arts is not responsible for errors contained in approved proofs.

Service Level Agreements and Add Ons
You acknowledge that an SLA may not cover all requests. Requests exceeding scope or included hours will be billed as add ons under your plan, proposal terms, or at our current hourly rate. Most add on projects are billed hourly.

Revisions: Revisions beyond those included in your plan or package are billed additionally. For retained accounts, if revisions exceed monthly allotted hours, overages are billed at our current hourly rate with a $50 minimum.

Excess Requests: Standout Arts reserves the right to charge for excessive consultation and troubleshooting requests, regardless of communication method. Time is billable whether by email, phone, or meeting. If requests exceed your SLA or if no SLA is active, billing is at our hourly rate with a $50 minimum per add on request.

Scheduling and Additional Communication
To meet deadlines for all clients, we work within an internal schedule and limit access based on your SLA.
Email is the best way to reach us. Excessive communication via email, text, voicemail, social media, or other methods may be billable if it involves consulting, troubleshooting, research, clarification, resubmission of information, brainstorming, or project discussions.
Charges are based on your hourly rate with a $50 minimum.

Phone calls and meetings must be scheduled in advance. Typically, at least three (3) business days are required to secure a scheduled phone or meeting session.

For urgent issues and rush requests, submit requests via email and call our 24/7 live answering service if you are an established client with access to that number.

Contacting Standout Arts
We are best reached during business hours via email: service@standoutarts.com.Business hours are Monday through Friday, 9:00 AM to 5:00 PM EST. Projects are typically initiated by email.

Holidays, Time Off, and Deadlines
Standout Arts and its associates and vendors observe major US holidays and maintain individual vacation schedules up to four weeks per year per team member. Additional time off may occur. For extended unavailability, we provide notice, typically 30 days in advance when possible.

You acknowledge that failure to submit requests, content, files, or approvals prior to time off may result in missed deadlines. Standout Arts is not responsible for missed deadlines if we were not provided ample notice and required materials prior to periods of unavailability.

Turnaround and Rush Projects
We strive to complete most smaller projects within three (3) to six (6) business days. Larger projects are completed as efficiently as possible based on scope and the timely receipt of content and approvals. Retained accounts receive prioritized scheduling.

Rush fees may apply for work needed within 24 to 48 hours. Same day service is not guaranteed and is subject to availability, even with an approved rush rate.
‍
Support and Consultation
Support includes any access to our team involving information, research, troubleshooting, advice, guidance, clarification, resubmission of information, or project related communications by email, phone, meeting, or video conference.

Email support is available to all clients. An initial consultation is provided at no charge to new clients.

Additional phone or meeting consultations are available to current clients based on SLA. If you do not have an active SLA, phone calls and meetings are billable at our current hourly rate with a $50 minimum.

Appointments are required for phone calls and meetings. For emergencies, current clients may use the 24/7 live answering service to request rush assistance.

Proposals and Proposal Privacy
Proposal pricing is an estimate only. Added services, additional revisions, or third party services may change pricing. We will request approval before proceeding whenever possible.

You acknowledge that proposals may contain additional terms and that acceptance of a proposal includes acceptance of its terms, in addition to these terms.

Proposals are custom developed and may not be shared with third parties.

If you have questions about potential fees, you agree to inquire in advance or alongside your request so an updated estimate can be provided.

Third Party Costs
Printing, additional ad campaigns, and paid services not included in your package or SLA are billed separately. Third party integration costs are additional and billed based on supplier pricing. Standout Arts may coordinate third party services or you may purchase them directly.

Intellectual Property and Content Responsibility
Standout Arts assumes clients have legal rights to all materials supplied, including copy, artwork, testimonials, photos, graphics, icons, fonts, music, sound effects, brand elements, names, taglines, and other creative assets.

Standout Arts is not responsible for copyright or intellectual property claims related to materials provided by the client. You agree to hold Standout Arts harmless for any such claims.

You acknowledge that you have final approval authority and therefore assume responsibility for the messaging and all visual and audio content used in your marketing. Standout Arts uses best practices and ethical standards, including licensed tools and responsible sourcing, but we are not legal professionals and cannot guarantee we will identify every potential intellectual property conflict. We recommend consulting legal counsel, especially for intellectual property matters.

Content and Claims:
Standout Arts is not responsible for offers, claims, contests, promotions, or any legal repercussions arising from client messaging. All marketing content and claims are the sole responsibility of the client.

Sensitive Data, Digital Health, and Security
Standout Arts may require access to passwords, login credentials, usernames, account information, and other sensitive data to complete projects. We take reasonable precautions to protect information, but you acknowledge that no party can guarantee internet security.

You agree to hold harmless Standout Arts and its employees, vendors, contractors, and associates if data is compromised. You acknowledge risks associated with communicating and transferring data via email, text, and other channels.

Files shared between parties may contain malware. Standout Arts uses virus protection, but we are not responsible for corrupted files, malware, or damages resulting from file transfers. You agree to scan files you send to us.

File Storage
For recurring accounts, Standout Arts typically stores native and editable project files and may store credentials needed for ongoing work. A File Storage Fee of $50 per year may apply.

You may opt out in writing. If you opt out, the fee is waived, but older files may not be retained and future work involving older assets may require rebuilding from scratch and will be billed at our current hourly rate without discount.

Due to the size of working files and storage costs, indefinite retention is not guaranteed.

Connectivity, IT Services, and Electronic Data
Connectivity issues and outages may delay work and are beyond our control.

Standout Arts does not provide general IT services such as device repair, phone support, server setup, or mailbox administration. We may assist with @domain email setup tied to websites, but do not manage email storage or maintenance. We recommend Advanced Computer Solutions in Fishersville, Virginia for IT support.

Standout Arts is not responsible for lost or deleted email messages, including website form submissions. Optional paid backup services may be available.

Standout Arts is not responsible for lost passwords. We provide login information for services we set up; it is your responsibility to safeguard it.

Client Portal and Project Management Tools
Access to a client portal or project management software (such as Basecamp) may be provided as a value added service for retained clients. These platforms are third party services and may be terminated at any time. You remain responsible for storing and backing up your own files, communications, and login information.

Native and Working Files
Standout Arts reserves the right to withhold native files or press ready files in the event of non payment.

Billing
Accounts Receivable Platforms:
Standout Arts uses Zoho Invoice and Zoho Subscriptions and is not responsible for third party downtime.

Dormant Projects
If a website project becomes dormant due to client side delays, missing content, or lack of approvals, and remains without progress for more than ninety (90) days, a reinstatement fee of up to twenty percent (20 percent) of the total project cost may apply. Additionally, a hosting and file storage fee of $50 per month may apply for each month the project remains dormant beyond ninety (90) days. These fees may be waived for retained accounts that include services beyond a standalone website project.

Termination, Cease of Services, and Right to Refuse
Termination by Standout Arts: If Standout Arts terminates a project due to inability to complete work because of an unforeseen emergency, you will be refunded prepayments that do not correspond to work performed. Payment in full constitutes ownership of work. Unpaid files remain under our possession until payment is made.

If Standout Arts terminates due to fit, communication, preferences, budget, project volume, or other reasons, we will provide notice as early as possible and typically at least thirty (30) days. We will provide access to files for at least thirty (30) days and may assist in identifying another vendor if requested.

Cease of Services:
Non payment or chronically late payments may result in paused services or refusal of future services. Typically, we halt services if more than two invoices are unpaid or if three or more invoices are paid more than five days late within a twelve month period. Standout Arts may alter this practice at its discretion.

Team Members and Subcontractors:
Standout Arts may subcontract services to independent providers. Third party providers are responsible for their work, tools, and methodologies. Standout Arts is not responsible for third party issues, but will assist in resolving issues when possible.

Right of Refusal:
Standout Arts reserves the right to refuse or discontinue work that compromises our ethics or integrity or involves prohibited categories including illegal activity, gambling websites, adult content, discriminatory content, hate speech, violence, or intentionally inflammatory or controversial content. If work has started before intended use is disclosed, Standout Arts may discontinue upon learning the intended use, and the client remains responsible for payment for work performed to that point.

Rates, Policies, and Ongoing Acceptance
Rates, policies, and terms may change at any time. Continued use of Standout Arts services constitutes acceptance of current terms and rates. Current terms are posted on our website and are available 24/7. It is your responsibility to review them prior to requesting services. Failure to inquire assumes acceptance.

Hourly Rates:
Standard commercial hourly rate is $150 per hour effective January 1, 2023, with a $50 minimum per project or request, including consultation and research.

Portfolio Use
Standout Arts reserves the right to display work in our portfolio. If you do not want your projects included, notify us in writing.

You acknowledge that photographers may require releases for commercial usage. We can assist, but it is your responsibility to secure permissions for your marketing use.
‍
Nonprofits
Pricing considerations may be available for nonprofits and small businesses. Contact us for a custom proposal.

Website-Related Specific Terms

Forms:
Standout Arts may include website contact forms. Delivery depends on hosting and client systems and spam filters. Standout Arts is not responsible for successful delivery of form messages. You agree to test forms regularly and may request troubleshooting which may be billable.

SEO:
We do not guarantee search rankings. Strong rankings typically require ongoing marketing and, in some cases, paid SEO services.

Performance:
Websites depend on device, browser, settings, and connectivity. Standout Arts builds for modern, common conditions and is not responsible for performance on outdated devices or end of life browsers or atypical user conditions. Technology changes may affect performance over time and ongoing updates may be needed.

Content:
You are responsible for your website content. Failure to request updates may result in outdated content. Standout Arts is not responsible for errors or omissions if updates are not requested.

Hosting and Security:
Hosting security and protection of hosted files is the responsibility of the hosting provider. Standout Arts is not responsible for hosting provider failures or compromises.

Website Form Data Receipt and Storage:
Standout Arts may include an internal testing email address for form testing and monitoring delivery failures. We are not reading your messages. You may request removal, and we recommend allowing at least fifteen (15) days post launch before removal.

Advanced DNS Support:
Website launch may require DNS access. Advanced DNS troubleshooting may be billable under your proposal terms or at our hourly rate with a $50 minimum.

Website Downtime:
Standout Arts is not responsible for downtime caused by hosting, registrar, DNS, ecommerce tools, or third party services.

Third Party Costs for Websites:
Third party integrations may require additional Standout Arts service hours and may add third party fees. If not included in the original scope, Standout Arts reserves the right to bill for integration work.

Hosting Basics:
Hosting may be prepaid for up to twelve (12) months depending on launch date. Hosting renewals and future estimates will be provided as needed.

Ownership and In House Editing:
With payment in full, you own your website. We may provide editor access. Standout Arts is not responsible for issues caused by client side edits. Repairs are billable under your SLA or at our hourly rate with a $50 minimum. Ongoing staff training is not included unless specified and may be billable. If you request a full transfer away from our account, Standout Arts may be unable to troubleshoot afterward and certain data may be lost.

Ecommerce:
Ecommerce projects may include third party fees and limitations. Your proposal outlines ecommerce terms and acceptance confirms your understanding.

Accessibility:
Standout Arts may recommend accessibility tools. Third party tools are not guaranteed and Standout Arts is not responsible for accessibility claims or legal liabilities. Consult legal counsel for accessibility compliance. You assume responsibility as the website owner.

Social and Digital Media Terms

Access:
You agree to grant access for social media management. Sharing login credentials carries risk, including access disruptions. Standout Arts is not responsible for negative consequences related to access changes by platforms.

Comments and Reviews:
Standout Arts is not responsible for negative comments or reviews. You agree to hold Standout Arts harmless for feedback received by the public through any channel.

Social and Political Issues:
Standout Arts does not engage in social or political issues. We reserve the right to ignore, delete, or pause engagement with combative, hateful, violent, or excessively negative content, and may pause or terminate involvement if social or political issues become central to account activity, at our discretion.

Intellectual Property:
You agree you are responsible for content on your social channels and hold Standout Arts harmless for IP claims. You may request edits or deletion at any time and may request full administrative access.

Limitations and Platform Changes:
Platforms frequently change features and policies. Standout Arts is not responsible for platform limitations, feature changes, or third party scheduling or reporting tool changes.

Paid Ads and Digital Advertising:
Advertising platforms change targeting options, content rules, and policies frequently. Standout Arts will adapt strategies but is not responsible for platform policy changes.

Google Ads and Reporting:
Standout Arts may partner with Ducks In Rows (Megan Pritts) and/or Anne Flinn Advertising for outsourced digital advertising optimization and advanced tracking. These services are treated as third party services and may be billed as part of an SLA or add on. Rates may change and you will be notified when possible. Standout Arts is not responsible for limitations or changes to ad platforms or third party partner policies.

Applicability and Current Terms
All terms apply to Standout Arts, its employees, contractors, vendors, colleagues, associates, and representatives. These terms replace prior versions and your continued partnership is governed by the current terms.

Standout Arts is proud to partner with diverse local professionals and strives for excellence.
For questions about services, cancellations, adding services, or other needs, please contact us.